Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the meaning behind the brand name?
Something Went Wrong celebrates the beauty in imperfection and the creative process. Our designs are inspired by the glitches, happy accidents, and unique quirks that make fashion authentic.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, streetwear-inspired fit.
Are your garments sustainably produced?
We are committed to ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it's placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately if you need assistance.